Return & Refund Policy

Eligibility for Returns

  • You may return products within [e.g., 30 days] from the date of delivery for a refund or exchange, provided the following conditions are met:
  1. The product is unused, in the same condition that you received it (tags attached, packaging intact).
  2. The product is in original packaging.
  3. Proof of purchase (order number) is provided.

Non-Returnable Items

  • Certain items cannot be returned: e.g., underwear/lingerie (for hygiene reasons), sale items, personalized/custom items (if applicable).
  • If your item is not eligible for return, we will clearly state this in the product description.

How to Return

  • To initiate a return, please contact us at [email address] with your order number, reason for return, and whether you’d like a refund or exchange.
  • We will provide you with the return shipping address and instructions.
  • You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective/wrong item).

Refunds

  • Once we receive and inspect your return, we will notify you that we have received it and whether your refund is approved.
  • Approved refunds will be processed within [e.g., 7-14 business days].
  • Refunds will be issued to the original method of payment.
  • Shipping costs (original shipping and return shipping) are non-refundable unless the return is due to our error.

Exchanges

  • If you’d like to exchange an item, please indicate this when you contact us. Exchanges are subject to availability.
  • If the new item costs more than the original, you may be charged the difference; if it costs less, we will refund the difference to you.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within [e.g., 7 days] of receipt with a description and images of the problem.
  • We will arrange for a replacement or refund at no extra cost to you.

Cancelling an Order

  • If you wish to cancel an order, please contact us as soon as possible. If the order has not yet shipped, we may approve cancellation and issue a refund (less any processing costs).
  • If the order has already shipped, you must follow the standard return process above.

Final Notes

  • You should replace all placeholder parts (e.g., “[e.g., 30 days]”, “[email address]”, “[Your Jurisdiction]”, “we currently ship to: …”) with your actual business-specific details.
  • Consider adding additional policy sections if relevant (e.g., “Pre-orders”, “Backorders”, “Subscription services”, “Gift cards”, “Promo codes”).
  • Display these policies prominently on your website (typically in the footer links) so customers can easily find them.
  • Make sure you’re compliant with local Pakistani e-commerce and consumer protection law as well as any international laws relevant if you ship internationally.